Privacy Policy (Trattoria da Marco)

Last updated: April 12, 2026

Your privacy matters. This Privacy Policy explains how Trattoria da Marco (“we,” “us,” “our”) collects, uses, and protects personal data when you use our website to make or manage restaurant reservations.

1. Information We Collect

To provide reservation services and process your requests, we collect the following information:

• First name
• Last name
• Email address
• Phone number
• Number of guests
• Reservation date
• Reservation time / desired arrival time

We may also collect information you provide when contacting us (for example, questions about reservations).

2. Purpose of Collecting Information

We use personal data for the following purposes:

• Processing and completing your reservation
• Confirming reservations and sending reservation-related communications
• Communicating with you about your reservation (including updates or changes)
• Providing customer support related to reservations
• Improving our website and services

3. Sharing of Information

We do not sell your personal information.

We may share personal data only in the following situations, as needed:

• With service providers that help us operate our website and manage reservation communications (for example, hosting, website tools, or analytics providers)
• If required to comply with legal obligations

Because we do not process payments online, we do not collect payment card details through our website.

4. Data Security

We implement appropriate technical and organizational measures designed to protect personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure.

5. Cookies

We may use cookies and similar technologies (including analytics cookies) to:

• Improve website performance and user experience
• Understand how visitors use the website (e.g., through tools such as Google Analytics)

You may manage cookie preferences through your browser settings and/or our cookie consent tool (if provided on our website).

6. Legal Basis for Processing (GDPR)

Under the GDPR, we process personal data based on one or more of the following legal bases:

• Contract / pre-contract steps: to handle and confirm your reservation
• Legitimate interests: to improve our services and operate our website (balanced against your rights)
• Legal obligations: where we must comply with applicable laws

Where processing depends on consent (for example, some analytics cookies), we will process your data only after you give consent, and you can withdraw consent at any time where applicable.

7. International Data Transfers

If we use service providers located outside the European Economic Area (EEA), we ensure that transfers are protected by appropriate safeguards where required by law (for example, Standard Contractual Clauses).

8. Your Rights (GDPR)

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data (where applicable)
• Request restriction of processing (where applicable)
• Object to processing based on legitimate interests (where applicable)
• Data portability (where applicable)
• Withdraw consent at any time (when processing is based on consent)
• Lodge a complaint with an Italian/EU data protection authority

To exercise your rights, contact us using the details in the “Contact Us” section.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and the “Last updated” date will reflect the most recent revision.

10. Contact Us

For any privacy-related questions, data requests, or concerns, please contact us:

• Email: ristorante.mardass@gmail.com